Nortel Networks BCM Call Center Agent 16 Seat Pack

BCM Call Center Agent 16 Seat Pack

The BCM Call Center Agent from Nortel Networks is an application that handles incoming calls as efficiently and economically as possible. Call Center Agent answers calls, then routes the calls to agents in a skillset that most closely meets the needs of the caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent. Waiting callers receive periodic announcements and informative messages.

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